Return, Refund & Cancellation Policy

At RETRUE, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Before returning any item, please contact us at support@retrue.com. Returns sent without prior authorization may not be accepted.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.

• Not have been installed, modified, damaged, or disassembled.

• Be returned in its original packaging.

• Include all original parts, hardware, accessories, manuals, and other included components.

• Include the order number or other proof of purchase.

Returns requested more than 30 days after delivery are not eligible for return.

When returning an item, please use a shipping service that provides valid tracking information. RETRUE is not responsible for return packages lost or damaged during return shipping when the return shipping is arranged by the customer.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at support@retrue.com within 30 days of delivery.

Please provide:

• Your order number.

• Photos and/or videos clearly showing the problem.

• A brief description of the issue.

After we review and confirm the issue, you may choose one of the following solutions, depending on the circumstances:

• Replacement: We will send a replacement item at no additional cost.

• Return for Refund: You may return the affected item for a full refund.

If the return is caused by a product quality issue, shipping error, or other error on our part, RETRUE will cover the reasonable return shipping cost.

Please do not return a defective or incorrect item before receiving return instructions from our customer service team.

Returns for Personal Reasons

If you would like to return an item because you:

• No longer want or need the product.

• Ordered the wrong product or model.

• Changed your mind after purchasing.

• Made another purchasing error unrelated to product quality.

You may still request a return within the 30-day return period, provided the product meets all return eligibility requirements listed above.

For returns due to personal reasons, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are non-refundable for returns made for personal reasons.

RETRUE does not charge a restocking fee for eligible returns.

Non-Returnable Items

We are unable to accept returns in the following situations:

• The return request is made more than 30 days after delivery.

• The product has been installed, used, modified, or disassembled.

• The product has been damaged due to improper installation, misuse, accident, modification, or customer handling.

• Parts, accessories, hardware, manuals, or other original components are missing.

• The original packaging is missing or significantly damaged.

• The item is returned without prior authorization from RETRUE.

A promotional or discounted price alone does not make an otherwise eligible product non-returnable.

How to Request a Return

1. Contact RETRUE

Email support@retrue.com with:

• Your order number.

• The reason for your return.

• Photos and/or videos of the product when applicable.

Our customer service team will review your request and normally respond within 3 business days.

2. Receive Return Instructions

If your return is approved, we will provide you with the appropriate return address and return instructions.

Please do not send products back without receiving authorization and the correct return address first.

3. Ship Your Return

Pack the product securely in its original packaging with all included parts and accessories.

For customer-arranged returns, we strongly recommend using a trackable shipping service and keeping your tracking number until the return has been completed.

4. Inspection and Refund

After the returned product arrives, we will inspect it within approximately 3–5 business days.

If the return meets the requirements of this policy, we will approve the refund and process it to your original payment method.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are normally submitted to the original payment method within 2–3 business days after approval.

Please note that your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account. Processing times are determined by your payment provider and are outside of RETRUE's control.

If you have received confirmation that your refund was processed but have not received the funds after a reasonable period, please contact your bank or payment provider first.

If you still need assistance, contact us at support@retrue.com.

Order Cancellations

Orders may be canceled within 1 hour after the order is placed.

To request a cancellation, please contact us as soon as possible at:

support@retrue.com

If your cancellation request is received within 1 hour of placing the order, we will cancel the order and issue a full refund to your original payment method.

After the 1-hour cancellation period, your order may already have entered processing and can no longer be canceled. If you no longer want the product after this period, you may request a return after delivery in accordance with our 30-Day Return Policy.

Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement after reviewing the photos, videos, and other information you provide.

If you ordered the wrong product or would like a different product for personal reasons, please contact us first. In most cases, the original item will need to be returned according to this policy before a replacement or new order can be arranged.

Return shipping costs for exchanges requested for personal reasons are the customer's responsibility.

Contact Us

If you have any questions about a return, refund, exchange, or order cancellation, please contact us:

Email: support@retrue.com